I have a prisoner who says he/she signs up every year, but the children don't always get presents. Why not?

There are several reasons why this could happen.  Either the application was not received on time, it was not sent to the proper place, the address or phone number for the child was incorrect, or the caregiver did not respond to calls or letters from the church.  Finally, there are times that we have received more applications for children than there were churches able to serve them, so some children were not served. 

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